Leads Wait Too Long for a Response
Enquiries arrive, but follow-up competes with meetings, active deals, and other sales work.
Managed Business Process Outsourcing
An Outsourced BPO Team That Works Within Your Operation
Operix Global builds and manages skilled offshore teams for customer support, sales support, and back-office work. Your team follows your systems, schedule, and processes, so you can add capacity without losing sight of the work.
Problems We Solve
More Work Should Not Mean Less Control
When enquiries, customer requests, or routine tasks outgrow the team handling them, simply adding headcount is not always the answer. A defined outsourced process gives the work an owner, a standard, and a way to measure it.
The pressure
The Operix response
The Operix response
Lead Response and Appointment Setting
A team works from your qualification rules, follows up with prospects, books suitable appointments, and records outcomes in your CRM.
Hiring Creates More Work for Managers
Each role brings recruitment, training, supervision, and the need to maintain coverage when someone is unavailable.
A Managed Offshore Team
Operix builds and manages the team around agreed roles and workflows. Your business sets the priorities and stays involved in performance reviews.
BPO Services
Outsourcing Services for the Work Behind Growth
Choose a single function or build a team across connected tasks. Operix works within the tools and processes your business already uses.
Customer support
Customer Service
A trained team handles customer enquiries inside your help desk, CRM, communication tools, and approved service process.
Operations
Telemarketing and Sales
A trained team handles defined inbound and outbound calls within your dialer, CRM, calendar, scripts, and reporting process.
Back office
Back-Office Support
A dedicated team completes defined administrative and processing tasks inside your approved systems and operating procedures.
Customer support
Virtual Assistance
A dedicated or shared assistant completes agreed administrative and coordination tasks inside your approved tools and working process.
Growth
Digital Marketing
A trained team completes defined campaign, content, creative, and website tasks inside your approved marketing systems and workflow.
Industries We Serve
Teams Trained for the Work Your Customers Expect
The same script does not fit every business. Team training should reflect your terminology, customer questions, qualification criteria, systems, and escalation needs.
Customer support, order tracking, and more for e-commerce and retail teams.
Operix builds and manages offshore teams for e-commerce and retail businesses. They work inside your systems, follow your SOPs, and take on the volume your in-house team should not have to carry.
Learn MorePatient scheduling, insurance verification, and more for healthcare teams.
Operix builds and manages offshore teams for healthcare businesses. They work inside your systems, follow your SOPs, and take on the volume your in-house team should not have to carry.
Learn MoreCustomer service, loan & claims processing, and more for financial services and insurance teams.
Operix builds and manages offshore teams for financial services and insurance businesses. They work inside your systems, follow your SOPs, and take on the volume your in-house team should not have to carry.
Learn MoreLead qualification, tenant support, and more for real estate and property management teams.
Operix builds and manages offshore teams for real estate and property management businesses. They work inside your systems, follow your SOPs, and take on the volume your in-house team should not have to carry.
Learn MoreTechnical & customer support, onboarding, and more for SaaS and technology teams.
Operix builds and manages offshore teams for SaaS and technology businesses. They work inside your systems, follow your SOPs, and take on the volume your in-house team should not have to carry.
Learn MoreInbound support, billing inquiries, and more for telecommunications and utilities teams.
Operix builds and manages offshore teams for telecommunications and utilities businesses. They work inside your systems, follow your SOPs, and take on the volume your in-house team should not have to carry.
Learn MoreReservations, booking changes, and more for travel and hospitality teams.
Operix builds and manages offshore teams for travel and hospitality businesses. They work inside your systems, follow your SOPs, and take on the volume your in-house team should not have to carry.
Learn MoreDispatch support, shipment tracking, and more for logistics and transportation teams.
Operix builds and manages offshore teams for logistics and transportation businesses. They work inside your systems, follow your SOPs, and take on the volume your in-house team should not have to carry.
Learn MoreAdmissions support, student services, and more for education and EdTech teams.
Operix builds and manages offshore teams for education and EdTech businesses. They work inside your systems, follow your SOPs, and take on the volume your in-house team should not have to carry.
Learn MoreVirtual assistants, lead generation, and more for professional services teams.
Operix builds and manages offshore teams for professional services businesses. They work inside your systems, follow your SOPs, and take on the volume your in-house team should not have to carry.
Learn More
Why Operix
An Outsourcing Company Should Make Work Easier to Manage
Operix is built around a practical standard: outsourced people should work within a clear process, understand what good performance looks like, and make it easier for your team to stay in control.
People Chosen for the Work
The skills needed for customer conversations differ from those needed for research or administration. Team roles should be defined before people are assigned.
Training Based on Your Process
A team needs to learn your systems, terminology, scripts, qualification rules, and handoffs before taking on the work.
Visibility Into Daily Delivery
Clear responsibilities, reporting, and regular reviews help you see what has been completed and where the process needs attention.
Capacity Without Another Department to Build
Add support around a defined function while Operix manages the offshore team. Your business retains direction over priorities and standards.
Security and Quality Assurance
Set the Rules Before the Work Starts
Access, quality standards, and escalation should be agreed as part of the operating plan. The right controls depend on the systems involved and the information the team handles.
Security
- Define which systems each role needs.
- Limit access to the tasks assigned.
- Agree on how credentials and files are handled.
- Set rules for storing and retaining client information.
- Establish a route for reporting access or data concerns.
- Review permissions when responsibilities change.
Quality Assurance
- Set standards for calls, messages, and task completion.
- Review work against the relevant process or script.
- Track agreed measures for the function.
- Check lead and appointment quality where applicable.
- Use feedback and coaching to address recurring errors.
- Escalate issues that need a client decision.
Example Engagements
What a Defined Outsourcing Process Can Look Like
These examples show how a team could be organised. They are not client case studies or claims of achieved results.
Example Engagement 01
Lead Response for a Home Services Business
Situation
Enquiries arrive while the internal team is focused on appointments and field work.
Team scope
An outsourced team responds to new enquiries, checks service requirements, schedules suitable estimates, and records the next step in the CRM.
Measures to agree
- Response time
- Contact rate
- Appointments scheduled
- Record accuracy
01·1 of 2
FAQs
Questions to Ask Before Outsourcing a Process
The right setup depends on the work, the tools involved, and how much oversight your business wants to keep.
Testimonials
You Should Know What Your Outsourced Team Owns
A productive partnership starts with a defined scope and stays useful through regular review.
Leads used to sit in our CRM for hours while our sales team finished other work. Operix now handles follow-up and appointment setting under our rules — prospects get a timely call, qualified meetings land on our calendar, and every outcome is logged where we can see it.
Insights
Useful Insight About BPO
Explore the decisions behind choosing a BPO company, defining the first process, and managing work across teams.
View All
Tell Us What Is Taking Too Much of Your Team's Time
Share the process, current workload, and systems involved. We will discuss whether a managed outsourced team is the right fit and what it would need to take on the work.